Terms and conditions

1. 1. The general provisions

1.1. These Rules of Goods purchase and sale become a binding legal document for the parties after the Customer expresses his/her consent with the same (i.e. after the Customer becomes familiar with the Rules and ticks next to the link “I accept the Rules of COM Flow Group” available in the Website). This document is considered to be an integral and inseparable part of the Rules and serves as the instrument establishing the rights and duties of the Customer and (or) Purchaser and the Seller, the terms and conditions and procedure if acquisition of Goods and payment for the same, the terms and conditions and procedure of delivery and return of Goods, liability of the parties and other provisions related to purchase and sale of Goods in the website. Terms and sayings commencing with a capital letter in these Rules of Goods purchase and sale have the meaning defined in the procedure of use of the website.

1.2. The seller gives Customers the opportunity to select and order (by placing an order of Goods) as well as to enter into the Agreement for purchase of Goods in the Website that is accessible 7 (seven) days per week.

1.3. Trade takes place in the Website and Goods purchased are delivered in the territory of British Isles.

1.4. The following parties are entitled to purchase Goods in the Website:

1.4.1. natural persons with sufficient capacity, i.e. adult persons whose capacity is not restricted in accordance with applicable legal acts;

1.4.2. minors from fourteen to eighteen years of age only having a consent of their parents or caretakers, except when they have disposition of their own income or are emancipated;

1.4.3. legal entities, represented by the person acting under the establishment documents of such legal entity;

1.4.4. authorized representatives of all aforementioned parties after having provided with the document confirming their right to act on behalf of such natural person or legal entity (authorization, procuration, etc.).

1.5. All agreements for Goods purchase in the Website shall be in English language. The Purchaser is provided with the essential terms and conditions of the Agreement and information regarding Goods ordered (1) at the time of placing of the order in the Website; (2) enclosed to automatically generated electronic notification of the Seller the subject of which is “New order in comflowgroup.com” sent to the Purchaser after placement of Goods order to the email address specified by the Seller; and (or) (3), if the Purchaser wishes so, in other durable medium by enclosing them along with an Invoice to the Goods consignment.

2. Products ordering

2.1. Products can be ordered by the Customer in two following ways:

2.1.1. by registering in the Website (by creating a user account) and by logging to the Account with his/her email address and password entered in appropriate box;

2.1.2. without registration of an Account in the Website (as the Guest), however such user must first provide his Personal information in the form of Goods order confirmation in accordance with the Website measures.

2.2. When ordering Goods in the ways provided in clauses 2.1.1 and 2.1.2. of the Rules of Goods purchase and sale, the Customer must specify in the appropriate fields of information given in the Website his/her Personal information necessary for a proper fulfilment of the Goods order: first name, last name, address of Goods delivery, phone number and email address. By placing an order and by expressing his/her consent that “I agree with COM Flow Group Rules” (or analogous reference expressing the Customer‘s will) the Purchaser unconditionally confirms that he/she has the right to purchase Goods in the Website and to enter into the Agreement for their acquisition.

2.3. In all cases, before confirmation of Goods order in accordance with the procedure stipulated in this section of the Rules of Goods purchase and sale, the Purchaser must familiarize a version of the documents of the Rules valid at the time of placing of the order and express his/her consent regarding them. The Purchaser shall confirm his/her familiarity with and acceptance of the documents of the Rules in the way and under the terms and conditions provided in the procedure of use of the Website. The Purchaser must first become familiar with and accept the Rules. Only then an order can be placed and accepted for the Seller‘s processing. In all other cases, when the Purchaser disagrees with the Rules or with a particular part of them, she/she shall have no right to order Goods in the Website.

2.4. In order to enter into the Agreement for Goods acquisition, the Customer must perform technical actions specified in the Website and must place an order for the Seller following the notifications and (or) links provided in the Website:

2.4.1. must select one or several Goods offered in the Website and to place the Goods selected to own basket of Goods after having specified details of each item purchased (number of units, etc.) and after having pressed the Website link “Add to cart”;

2.4.2. must press the Website icon with a sign of a basket of Goods (with an inscription “My cart”) after completion of formation of the basket of Goods, i.e. after having selected all Goods desired by the Customer. Then the Customer will be directed to another window of the Website where he/she will be able to review his/her selections (details of the order). The Customer will be directed to another window of the Website after having pressed an icon with an inscription “Buy”. In this new window the Purchaser, after having logged in to the Account/after having created an Account (if this action has not been performed earlier) or after having selected the function of shopping as the Guest and after having further entered/selected the data requested by the Website (address of delivery, method of payment and other information requested by the Website), will be able to confirm the Goods order being placed for the Seller.

2.5. The Customer shall confirm the Goods order being placed by him/her by pressing on the icon with an inscription “Purchase”. By this moment the Purchaser shall be entitled to change the Goods order, i.e. to change the Goods selected and/or the details of the Goods, delivery details and the method of payment for the Goods.

2.6. After completion of the actions specified in clause 2.4 of the Rules of Goods purchase and sale by the Customer and after confirmation of the Goods order under the procedure specified in clause 2.5 above in this document, the Customer expresses his will, in accordance with the provisions of the Rules, to enter into the Agreement with the Seller regarding acquisition of Goods in the Website.

2.7. The Seller shall send an automatically generated electronic notification containing all essential data of the Goods order, the subject of which is “comflowgroup.com – order confirmation” (or similar), to the Purchaser‘s email address as confirmation of receipt of the Goods order placed by the Customer.

2.8. The Seller, after having received the Goods order from the Customer for execution, shall immediately check whether the goods specified in the Goods order (by their nature, quantity, etc.) are on stock. If the Seller will be unable to supply to the Customer (Purchaser) all or some Goods ordered in accordance with the procedure stipulated in these Rules of Goods purchase and sale and (or) in the Rules, the Customer will be notified on a relevant status of the Goods order and will decide regarding its execution (partial execution or refusal from/cancellation of a whole Goods order. In any case, the Seller reserves the right to revoke such order within 3 (three) working days from placement of the Customer‘s confirmed Goods order (clause 2.7 of this section), including due to the circumstances set out in clause 2.11 below (the Seller will make all efforts in order to notify the Customer as earlier as possible on the status of the Goods order).

2.9. The Purchaser, after having familiarized and accepted the Rules and after having undertaken to observe the same, confirms that he/she does not oppose non provision of the Rules to the Purchaser separately in the written form (on paper), unless otherwise agreed by the parties to the Agreement. In all cases the Purchaser, wishing to review, save and (or) print out the Rules, can download the same from the Website or may submit a relevant request to the Seller by sending an email to info@comflowgroup.com.

2.10. The Seller shall not be held liable for damage incurred as result of illegal use of the Account by the third parties. If, failing to observe the requirements of the Rules, any other person logs in to the Account and places the Goods order using the Account, it will be considered that these Goods are ordered and (or) acquired by the Purchaser.

2.11. The Seller reserves the right to execute only those confirmed Goods orders that contain correctly and precisely submitted data of the Goods order and other data that are necessary for acquisition and (or) delivery of the Goods (including address of delivery of the Goods, phone number, email address, etc.), also if the Seller does not identify any signs of fraud from the side of the Purchaser (including breach of security of the Website, misuse of the Website system, use of login name and password of an extraneous Customer or pretending to be a different person).

2.12. The Customer, having expressed his acceptance of these Rules of Goods purchase and sale, thus consents that his/her Personal information specified in clause 2.2 can be processed for the purposes of sale of Goods and services in the website (e-commerce) and for the purpose of direct marketing. The Seller confirms that Personal information provided by the Purchaser in connection with placing an order of Goods and entry into the Agreement will be used for the purposes of entry into and execution of transactions of Goods purchase and sale in the Website in accordance with the provisions of the Privacy policy.

2.13. The Customer, by expressing his/her consent that his/her Personal information can be processed for the purpose of sale of Goods and services in the website of the Seller (e-commerce), also consents that information notifications that are necessary for execution of the Goods order can be sent to email address and phone number specified by the customer.

3. The moment of entry into purchase-sale agreement

3.1. Presentation of the Goods sold in the Website does not create any liabilities for the Seller. The Agreement for purchase-sale of Goods shall be considered to be entered into between the Purchaser and the Seller from the moment the Purchaser receives automatically generated email notification of the Seller the subject of which is “comflowgroup.com – order confirmation” (or analogous notification) and shall be valid until complete fulfilment of liabilities undertaken by the parties under this Agreement. The aspects in connection with the Purchaser’s opportunity to refuse from the Agreement are discussed in section 8 of the Rules of Goods purchase and sale.

3.2. These Rules of Goods purchase and sale and other Rules, together with the Purchaser‘s order placed in the Website, shall become the Agreement entered between the Purchaser and the Seller that is a binding legal document for both parties to the Agreement.

4. The rights and duties of the Purchaser

4.1. The Purchaser shall be entitled to purchase goods in the Website in accordance with the procedure stipulated by these Rules of Goods purchase and sale.

4.2. The Purchaser, who is the Consumer, shall be entitled to refuse from the Agreement in accordance with the procedure stipulated in section 8 of these Rules of Goods purchase-sale.

4.3. The Purchaser, after having created his/her Account in the Website, shall undertake not to pass his/her log in data to the third parties. If the Purchaser loses the log in data, he/she must immediately notify the Seller thereof by email info@comflowgroup.com.

4.4. The Purchaser, making use of the Website, shall undertake to observe these Rules of Goods purchase and sale, the Rules, other terms and conditions expressly specified in the Website and not violate the legal acts of the territory of British Isles.

5. Obligations of the Seller

5.1. The Seller shall undertake, under the terms and conditions stipulated in these Rules of Goods purchase and sale and in the Website, allow the Purchaser to use the services of the Website.

5.2. The Seller shall undertake to respect the privacy right of the Customer towards the Personal information belonging to the Customer, i.e. to process the personal details specified by the Purchaser only in accordance with the procedure provided for in these Rules and the legal acts in the territory of British Isles.

5.3. The Seller shall undertake to deliver the Goods ordered by the Purchaser to the address specified by the Purchaser under the terms and conditions specified in section 7 of the Rules of Goods purchase and sale.

6. Intellectual property

6.1. The Services and related content, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by COM Flow Group, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Website for your personal, non-commercial use only. When accessing the Services and/or when purchasing a course we grant you a limited, non-exclusive, non-transferable, license to access the COM Flow Group content and view (a) course(s) through the Services on a streaming-only basis for that purpose. Except for the foregoing limited license, no right, title or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by COM Flow Group. COM Flow Group may revoke your license at any time at its sole discretion.

6.2. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Services.

6.3. Any use of the Site not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

7. The price of Goods, the procedure and time terms of payment

7.1. Prices of Goods are expressed in Pounds in the Website and are inclusive of all taxes, including VAT and other taxes (if any are applied). The Seller offers to buy Goods in the Website to be delivered in the territory of the British Isles. Therefore, if, under the separate agreement between the Purchaser and the Seller, Goods must be delivered outside the British Isles and (or) the European Union, the Purchaser himself will be responsible for payment of taxes in connection with Goods, including, but not limited to, any import, duty, VAT and other taxes, if any are applied.

7.2. The price of an item (Goods) is exclusive of costs of delivery of Goods and (or) costs of services of other Third parties (if applicable), unless it would be expressly specified and published in the Website that under the certain conditions delivery of Goods is free of charge. The applicable costs of delivery of Goods are specified and provided to the Purchaser at the time of ordering of Goods.

7.3. Goods can be subject to discounts that are not summed up, except when otherwise provided by specific rules of discount or promotion and this is expressly established and published in the Website and (or) in any other instrument of the Rules.

7.4. The Seller shall be entitled to change the price of Goods specified in the Website after placement of the Purchaser‘s order if this relates to technical errors of information system in the Website. The Seller, in the circumstances set out above, after change of the price of Goods, must immediately notify the Purchaser thereof and agree with him/her further execution of the Item order. The Purchaser‘s order shall be cancelled if the Purchaser disagrees with change of the price of the Item discussed in this clause, and in event that the Purchaser has already paid the Seller the price of Goods and (or) costs of delivery of Goods, all these sums paid shall be returned to the Purchaser.

7.5. The Purchaser, by his/her choice, shall pay for Goods and their delivery (if costs of delivery of Goods are separately applied and calculated to the price of Goods) in one of the following ways:

7.5.1. Payment by credit card (credit or debit) or PayPal (international system of payment by payment cards).

7.6. When the Purchaser pays for Goods in the way of payment provided in clauses 6.5.1 and 6.5.3 hereinabove, he/she shall undertake to pay for Goods on immediate basis. The Seller starts to form a parcel of Goods and starts to calculate the time term of delivery of Goods specified in clause 7.2 of these Rules of Goods purchase and sale only after receipt of confirmation of the payment operator about your payment for Goods. Should the Purchaser fail to pay for Goods, it will be considered that the Purchaser refuses from the Agreement and the Seller has no liabilities in respect of the Purchaser arising out of such Agreement. For this reason the Seller shall have the right, without having notified the Purchaser in advance, to cancel the Purchaser‘s order, if the Purchaser, after having selected the way of payment provided in clauses 6.5.1 and 6.5.3 of the Rules of Goods purchase and sale, fails to pay for Goods within 3 (three) working days from placement of the Goods order in the Website.

7.7. Each time the Purchaser places the Goods order, by entering into the Agreement the Purchaser consents that an electronic VAT invoice of the order with the purchase details can be sent during purchase to the specified email address. The invoice shall be sent by email on workdays. Please note that in case the Purchaser is the VAT payer, it is obligatory to specify the Purchaser‘s VAT payer‘s code in the field “Comments and additional information” (or analogous field).

8. Delivery of Goods

8.1. Digital products shall be delivered to the purchaser’s email address.

8.2. Unless otherwise specified in the Website and (or) in confirmation of Goods order submitted by the Seller to the Purchaser (clause 3.1 of these Rules of Goods purchase and sale, Goods shall be prepared for transfer and (or) shall be delivered to the Purchaser within the period of 2 to 10 working days, calculated from the date of emergence of the circumstances discussed in clause 6.6 of these Rules of Goods purchase and sale. The Purchaser consents that in exceptional cases (including when the required goods are not on stock), delivery of Goods can be late. In such case the Seller shall undertake to contact the Purchaser on immediate basis and to agree a different time term of Goods delivery that is suitable for the Purchaser or revoke the Goods order if the Purchaser wishes to revoke the same. In any case, when the Purchaser is the Consumer, the Seller shall undertake to deliver Goods to the Purchaser not later than within 30 (thirty) days from the date of entry into the Agreement.

8.3. In all cases the Seller shall be exempt from liability for breach of time terms of delivery of Goods if Goods cannot be delivered to the Purchaser or are delivered untimely due to the Purchaser‘s fault or due to the Purchaser dependant circumstances and (or) due to force majeure circumstances.

8.4. The Seller, being unable to deliver the Item ordered to the Purchaser because of the important circumstances specified in these Rules of Goods purchase and sale (and if it is impossible to offer analogous Item or an Item that has as bigger advantage as possible over the Item ordered), shall undertake to return within 5 (five) working days to the Purchaser the money paid, if payment was made in accordance with clause 6.5.1 of the Rules of Goods purchase and sale.

9. Agreement disclaimer, return and replacement of Goods

9.1. Due to the nature of digital goods, we typically do not offer refunds or exchanges. Once a digital product is downloaded, it cannot be “returned” in the traditional sense. This policy is in place to protect the integrity of our products and to prevent potential misuse. However, we’re committed to ensuring you’re satisfied with your purchase. If you find our product lacking or not as expected, we’re keen to hear from you. Feedback is invaluable to us, aiding our ongoing improvement efforts.

10. Guarantee of quality of Goods

10.1. Goods are covered by a quality guarantee provided by their manufacturer and (or) the time term of suitability for use. Their specific term (duration) and (or) other terms and conditions, including the terms and conditions for non-application of guarantee, are specified in descriptions of such Goods, on the package of the Item and (or) in the guarantee books enclosed to the Goods. If the particular types of Goods are not covered with the manufacturer‘s guarantee, such Goods are subject to a guarantee of 24 (twenty four months) provided in the applicable legal acts.

10.2. The Purchaser who has acquired the Item of improper quality shall be entitled at his own choice:

10.2.1. to request a free elimination of defects of the Item by the Seller; or

10.2.2. to request a free replacement of an Item of improper quality with an Item of proper quality by the Seller; or

10.2.3. to request reduction the price of the Item by the Seller; or

10.2.4. to terminate the Agreement unilaterally and to claim return of the price of the Item paid by the Purchaser.

10.3. The Purchaser understands that the colour, shape and (or) other parameters of the Goods depicted in the Website can differ from the real shapes, colours and (or) parameters of the Item because of technical properties of device used by the Purchaser. Should you require more detailed information, advice or directions regarding our Goods, please contact the Seller by email info@comflowgroup.com.

11. The marketing measures applied by the Seller

11.1. The reserves the right, at its own discretion, to enter and (or) revoke at any time offers, promotions or to change the prices of Goods published in the Website or any material or consent of the Website or without violation of the Customer‘s rights, including the terms and conditions of the Agreement made prior to such change.

12. Exchange of information

12.1. The Seller shall send all notifications to the Purchaser to the Purchaser‘s email address under the procedure provided in clause 2.2 of the Rules of Goods purchase and sale.

12.2. The Customer shall send all his/her notifications and inquiries to the Seller to the contacts specified in clause 12.4 of these Rules of Goods purchase and sale.

13. The final provisions

13.1. These Rules of Goods purchase and sale form an integral part of the Rules. Inquiries relating to purchase of Goods in the Website and use of the Website not covered by these Rules of Goods purchase and sale, are governed in the procedure of use of the Website and (or) other documents of the Rules. If there are any discrepancies between other documents that form the Rules and these Rules of Goods purchase and sale, the Rules of Goods purchase and sale shall prevail.

13.2. The Purchaser and the Seller agree that all disputes, claims and / or disagreements relating to the Agreement or that have arisen in connection with its execution, infringement, termination or invalidity, shall be settled in the way of negotiation. If both sides cannot reach an agreement by negotiation, the disputed shall be settled in accordance with the legal acts of the British Isles as specified in the procedure of use of the Website.

13.3. The Seller shall be entitled to change, adjust or supplement the Rules of Goods purchase and sale in the way provided in the procedure of use of the Website. Therefore, the Rules of Goods purchase and sale that are valid during placement of Goods order will be applied at the time of placement of Goods order by the Purchaser. In all cases the Purchaser shall undertake to make familiar himself/herself with the Rules of Goods purchase and sale every time he/she places Goods order by ticking an appropriate box thus showing his/her familiarity with the Rules and that he/she understands the Rules available in the Website that are valid at the time of ordering Goods, including a valid version of the Rules of Goods purchase and sale.

13.4. If you wish to notify us about infringement of the Rules of Goods purchase and sale, should you have any inquiries, claims or should you require our assistance regarding interpretation of the Rules of Goods purchase and sale or their application, please contact us by email info@comflowgroup.com or at the address MB KO Group, Raudondvario pl. 78, Kaunas, Lithuania, 47182. We will respond to your written inquiries within 14 (fourteen) calendar days from the date of receipt of inquiry.